At SOMARKA ENTERPRISES, we value your satisfaction and aim to provide a straightforward and transparent return process. Please read our Refund and Returns Policy carefully for details on how to return items.
- Return & Refund policy: Customers can request a return or refund within 7 business days from the date of purchase. This ensures ample time for customers to assess their purchases and initiate returns if necessary. We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not within 5 business days. Once approved it may take 7-14 business days to reflect in your account
- Exceptions: In the event of a damaged or defective product upon delivery, please contact our customer service team immediately. We will work with you to address the issue promptly and find a suitable solution.
- Cancellation: Orders cannot be cancelled or modified once they have been placed. Please review your order carefully before completing your purchase.
- Customer Satisfaction: Despite our no-return policy, your satisfaction is important to us. If you have any concerns or questions about your order, please do not hesitate to reach out to our customer service team. We are here to assist you.
- Future Updates: We continuously strive to improve our services and may consider updating our return policy in the future. Any changes will be communicated clearly on our website.
- Refund processing: We ensure quality product and expect quality returns. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. If more than 15 business days have passed since we’ve approved your return, please contact us using the details present at Contact Us
Please feel free to contact us if you have any questions about our current policies or need assistance with your order. Thank you for choosing SOMARKA ENTERPRISES.